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Shipping and returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some countries, and some products cannot be shipped to international destinations.

Normally, with courier your order (products) will arrive in USA in 6-8 working days, 3-5 working days in Europe, 15 in Australia, it depends on destination from which is ordered. Never use PO BOX in address because the courier can’t delivery at PO Box.

Costs: Australia-New Zeland-Arabia-Emirates-India-Japan: euro 13 – Other countries: euro 11.

It is your responsibility to follow the shipment by means of the tracking email, always check the SPAM folder. In case of problems, the courier will try to contact you, also check the status of the shipment. If the package returns to our offices, the value of the outbound shipment plus another 17 euros for the return shipment will be deducted from the refund.

Returns Time

As expected by international law on e-commerce, your must return the item within 30 days by the receivement of purchase.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. We do not cover shipping costs for returns, unless there is manufacturer defect.

Returns Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

This means that the item, the user guide, the package MUST BE perfectly, as available to be sold again when received by you; the item cannot have been used by you, cannot have a dirty wire, cannot have been handled and ruined.

You should expect to receive your refund within 14 days by the receivement of your package in our office, however, in many cases you will receive a refund more quickly.

Contact us on our contact page if you wish to return products.